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Insurance
We accept multiple major insurance plans to help make counseling more accessible. However, if your insurance changes, does not cover out-of-network care, or does not pay for services, you will be responsible for any remaining balance.
We currently accept:
✅ Aetna, Optum, United Healthcare, and Oscar
❌ We do not process secondary insurance claims. We do not accept Medicaid or any plans other than those listed above.
Important Insurance Information
We verify insurance benefits as a courtesy, but this does not guarantee payment. Mental health benefits are often processed differently than medical benefits, so it's important to understand your policy. If you’re unsure, we strongly recommend calling your insurance provider to confirm your coverage.
🔹 Clients must notify our office of any insurance changes as soon as possible.
🔹 If you have more than one insurance plan, you must have a Coordination of Benefits (COB) on file with each provider to prevent payment delays.
🔹 If your insurance does not pay, you are responsible for the balance. We offer flexible payment plans if needed.
🔹 If you wish to dispute an insurance decision, you will need to contact your insurance company directly. Always ask for a reference number when speaking with them.
❌ We do not accept Employee Assistance Program (EAP) benefits other than Lyra.
Session Rates & Fees
To book your first session using insurance, we require a $50 deposit for individuals and a $120 deposit for couples. This deposit will go toward your session cost. Any remaining balance will be due on the day of your first session. If your insurance covers the full cost, we will refund the deposit once we receive the payment from your provider.
If you have not had a session in 60 days, you will be considered a new client. This means you will need to pay the deposit again and update any necessary forms.
For existing clients, All session fees or copays are billed 24 hours in advance of your appointment. If you have a session on a Monday, payment is due by Friday.
The Following Are Not Covered by Insurance:
Gottman Relationship Checkup & Report Review w/Therapist:
$85 per couple (Does not include session fee)
Letters of Verification:
$35 *must be an established client with auto-billing on file. Verification of regular attendance for employers or other agencies, need for service animal, etc. Attendance letters for school are FREE.
Between Sessions Phone/Text Consultation:
$35 (15 minutes) *must be an established client with auto-billing on file.
Coaching:
$140 (50 minutes)
ADHD Testing:
Prices vary. Please see the testing page.
Missed Session Fees:
Cancelled 24+ hours before- No charge
Cancelled less than 24 hours before- Full Session Fee (auto-billed)
No Show-Full Session Fee (auto-billed)
All fees must be paid in full before attending additional sessions.
Forms of Payment:
All clients must be enrolled in auto-pay, which requires a credit or debit card on file that is billed automatically through a secured and encrypted system. A valid card must be on file at all times to cover late cancellation or no-show fees. Credit card information is entered by the client using their private client-portal login.
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